Tutorials

Welcome to the easiest school ever: tutorials, videos, and tips to help you!

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Basic training: all about response groups

Get the basics of response groups in this on-demand webinar.

Basic training for desktop users

Learn the basics for desktop users in our on-demand webinars.

Basic training for mobile users

Learn the basics of mobile usage through our web-based training.

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Manage your display number on your mobile

Learn how to manage your display number easily via mobile with our video guides.

Change your activity status on mobile

Learn how to change your activity status easily via mobile with our video guides.

Log in & out of response groups

Learn how to log in and out of response groups easily and smoothly.

Manage your voicemail on your mobile phone

Learn how to easily manage your voicemail via your mobile phone.

Manage your workday on your mobile phone

Learn how to easily manage your workday with practical video guides for your mobile phone.

Calendar and connect to meetings on your mobile

Learn how to use the calendar and participate in meetings via mobile effectively.

Create a new activity status in the mobile

Learn how to create an activity status directly on your mobile.

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Introduction to our Help Center

Discover video guides for new users in our Help Center.

Get started with in-app telephony

Easily learn how to use the telephony function in the app with our video guides.

Manage your display number

Easily learn how to manage your display number with our video guides for new users.

How to navigate the app

Learn how to navigate the app with video guides for new users.

How Case Management works in Contact Center

Learn about contact center case management with video guides for new users.

Manage your workday for automatic activity status

Learn to manage your workday with video guides for automatic activity status.

Connect your Office or Google Workspace account to the app

Easily connect your Office or Google Workspace account to the app with our video guides.

Manage chat in the app

Easily learn how to manage the chat in the app with our video guides for new users.

Microsoft Teams integration with line status & Calendar integration

Integrate Microsoft Teams with calendar features for more efficient collaboration.

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Manage Conversation Intelligence in response groups

Learn how to manage conversation intelligence in response groups with video guides for advanced users.

Manage response groups as a supervisor

Learn to effectively manage response groups as a supervisor.

Flowchart and call follow-up

Explore advanced user tutorials with video guides and flowcharts.

Edit a colleague's personal settings

A guide to editing a colleague's personal settings effectively.

Edit a user from the contact view

Learn how to edit users in the contact view with this video guide.

Manage telephony in the app

Learn how to manage telephony in the app with video guides for advanced users.

Create an email channel & email address in Contact Center

Learn how to create an email channel and address in Contact Center with our video guides.

How auto-labels work in Conversation Intelligence

Learn how auto-labels work within Conversation Intelligence.

How the call log works

Learn how the call log works with this user-friendly video guide.

Create and edit a user, and add phone numbers

Learn how to create and edit users and add phone numbers.