With broken conversation windows allows you to handle phone calls completely separate from the main app. Calls, keypad and notifications appear directly on the desktop, even when the app is minimized or resting in the dock.
This provides a better overview and makes it easier to work in parallel with other tasks.
What are broken conversation windows?
Breakout call windows mean that phone calls and related features can appear in their own windows on your desktop.
This means that you can
- have the app docked
- continue working in other programs
- still answer, manage and follow calls in real time
When it rings, a system notice where you can act directly without opening the app.
How it works in practice
Incoming calls when the app is docked
When someone calls, a system notification appears on your computer where you can
- respond
- reject
- park the call
- which loop the customer has called on
- If a call has been connected to you, you will see who has connected the call.
When you answer, the call dialer opens automatically, giving you quick access to all call features, such as parking or forwarding.
Ongoing call when minimizing the app
Are you on an active call and minimize the app?
- the call is automatically disconnected
- the conversation window is placed directly on the desktop
- you retain full control over the call even when the app is docked
This allows lynes to handle calls in the background while you continue working undisturbed.
Enable split conversation windows
The function is activated directly in the app.
- Click on the gear wheel
- Select Personal settings
- Go to App settings
- During the episode Breakout window
Here you can enable the following settings:
Automatically break calls when the app is minimized
When enabled, an ongoing call will automatically break out to the desktop when you minimize the app.
Automatically break out keypad and call notifications
When the app is docked
- incoming calls are displayed as system notifications
- you can answer, reject or park immediately
- which loop the customer has called on
- If a call has been connected to you, you will see who has connected the call.
- AI summary is displayed if AI agents are enabled
If you choose to answer, the call dialer will automatically open with more options, such as park or transfer.
Turn off the function
Do you no longer want to use broken conversation windows?
- go to App settings
- During the episode Breakout window
- toggle off the function for Automatically break calls when the app is minimized
- toggle off the function for Automatically break out keypad and call notifications
The change takes effect immediately.